Refund & Shipping Policy

Refund Policy

We offer a 30 Day money-back guarantee for all eligible purchases. If you are not satisfied with your order, you may request a return and refund under the following conditions:

1. Eligibility for Refunds

  • Requests must be made within 30 days from the delivery date.

  • The item must be in unused, original condition with all accessories, packaging, and manuals included.

  • Proof of purchase (order number or receipt) is required.

2. Non-Refundable Items

  • Items damaged due to misuse, neglect, or unauthorized modifications.

  • Shipping fees are non-refundable unless the return is due to a product defect or an error on our part.

3. How to Request a Refund

  1. Contact our support team at Drawwyinfo@gmail.com with your order details and reason for return.

  2. We will provide you with return instructions, including a return shipping address.

  3. Once we receive and inspect the item, we will issue a refund to your original payment method within 3-7 Days

Shipping Policy

1. Processing Time

  • Orders are processed within 24 Hours (excluding weekends and holidays).

  • You will receive a confirmation email with tracking details once your order has shipped.

2. Shipping Rates & Delivery Times

  • We ship worldwide

  • Estimated delivery times:

    • Domestic USA: 3-5 business days

    • International: 5-7 business days

  • Shipping rates are calculated at checkout based on your location and selected shipping method.

3. Lost or Delayed Shipments

  • If your order has not arrived within the estimated time frame, please check the tracking link first.

  • If the package is lost in transit, contact us at Drawwyinfo@gmail.com, and we will assist in resolving the issue.

4. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 30 days of delivery with photos of the issue.

  • We will offer a replacement or full refund at no additional cost.